I am not an easy sale, particularly by telephone. I prefer direct face to face in person contact. That said I am pleased to say Ronnie Atkins had superior skill and authenticity in his tact in communicating with me over the telephone to get me to agree to speak with Lynn Hepner, Licensed Loan Originator with Pacific Mountain Capital L.L.C. Agreeing to speak with Lynn resulted in my next level of excellent service with Pacific Mountain. Lynn brought to my experience comfort, trust, and a sense of family. Her kind and soothing voice coupled with her knowledge in Veteran home loans gave me what I needed to trust doing business with her and Pacific Mountain. I also appreciated the team/family approach of doing business with Paul Hepner as well. Both Lynn and Paul worked collectively as a team always allowing me full access to one of them throughout the process of my VA refinance. A great group of people you can trust. I am very much appreciative for the great service and care these professionals provided to me and I highly recommend Lynn or Paul for your refi needs.