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It is indeed our pleasure to write a review on behalf of Jeri Groves, loan originator officer. First off, we would definitely utilize Jeri again for any refinancing needs as her customer service skills were stellar. Since the first moment we spoke on the phone, Jeri was well spoken, knowledgable and professional. Working solely over the phone to refinance our home could have been dicey and unpredictable however with Jeri at the helm, it went as smooth and painless as we could have ever hoped. She was extremely competent, communicative and met every timeline. Jeri was an effective communicator and well-prepared. She is the type of loan officer we prefer to utilize and hope others will too

Respectfully submitted,
Donna Dussault-Walker and John Walker, Buckeye, AZ

We have had four separate occasions to use Pacific Moutain, and Jeri is the only person we trust with our mortgage needs. She is exponentially more knowledgeable than any we have ever used in the past. She is honest, on the ball, and she communicates every aspect, as well as being ever present and spot-on with any questions we’ve had. She is very quick to return messages, and she genuinely cares greatly about her client’s well-being. I will never change to a different company or broker, as we have found the absolute BEST!

Paul and Lynn Hepner were extremely helpful during our refinance process. Available to clarify any questions or concerns that arose. They kept us informed every step of the way. We were able to get the lowest rate available and are very pleased with the process. I would highly recommend them, and if the opportunity were to present itself, would be happy to work with them again.

Really good experience with lynn hepner and Paul. No pressure, a thorough review of the why’s behind the numbers, very easy signing the final papers with help along the way with any questions. I would definitely recommend pacific mountain and lynn! Thanks so much.. very happy!