Jeri was very knowledgeable and kind. She provided us with the best rate out there and she guided us every step of the way. She worked day and night (weekends too) for us and clearly communicated every step of our refinancing process. I would say we were not the easiest customers for her but she was always kind and reassuring! Thank you so much! If we ever come across anyone with lending needs, you will be the first one for us to recommend as the best of the best.