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Actual Client Reviews

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Jeri was wonderful to work with! Always available with any question you may have! This process was a breeze, and I am so happy we chatted and refinanced! Highly recommend Jeri and her team!

Rebecca Swope – BROADWAY, Virginia
2022-07-12
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Jeri was wonderful to work with! Always available with any question you may have! This process was a breeze, and I am so happy we chatted and refinanced! Highly recommend Jeri and her team!

Rebecca Swope – BROADWAY, Virginia
2022-07-12
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We were attracted to Pacific Mountain Capital because they said they take care of veterans, and this proved to be so true! This was the easiest refinancing process we have ever experienced. Paul and…

Kevin & sheri Blumberg – AUBURN, Washington
2022-07-08
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We were attracted to Pacific Mountain Capital because they said they take care of veterans, and this proved to be so true! This was the easiest refinancing process we have ever experienced. Paul and his team are amazing, and handled everything in such a timely manner, in spite of dealing with personal tragedy – they all came together and made things happen for us, and we are so grateful!

Kevin & sheri Blumberg – AUBURN, Washington
2022-07-08
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I met Paul Hepner with Pacific Mountain Capital LLC. Coincidentally, I was receiving about 20 phone calls a day about refinancing. We actually attempted to refinancing couple times, but we were not a…

Soonah White – WINCHESTER, Virginia
2022-07-05
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I met Paul Hepner with Pacific Mountain Capital LLC. Coincidentally, I was receiving about 20 phone calls a day about refinancing. We actually attempted to refinancing couple times, but we were not able to proceed due to high income to debt ratio and our credit score plummeting after my cancer diagnoses. Being a real estate agent myself, I knew what was realistic versus empty promises; I was promised many times by all these sales calls about how they can help. I just hung up, screamed at them or ignored all those calls. About a month and half ago, something told me to answer the phone call that was coming in. I was connected with Paul by sheer coincidence by answering one of my 20 calls that day. Paul went on about how his company was different and blah blah and I just rolled my eyes. He even mentioned that his company works with people with lower scores if it made sense. I thought he was another sales guy trying to entice me. At that time, we were hurting more so than when I was first diagnosed with cancer and something in my gut said, give it a try, so we did. Paul is very easy going and foremost, very honest. Once we turned in all our documentations, he informed me that it was not going to be an easy loan due to our forbearance on the house but he will get it done. There were so much documentations that were needed that we almost gave up. The bank was asking for same documentations but with different wordings etc. Paul felt our frustrations and made the calls and relived a lot of our stress.

With the market being the way it is, you will continue to receive 20 calls a day giving you the same sales pitch that they have been practicing over and over. If you actually answer those calls, you will be able to memorize their sales pitch and who knows, you might be able to get a job. Instead of receiving 20 calls a day, give a Paul a call. If he tells you that he can do it, then fully trust him. He is very direct and will not feed you with what you want to hear. He actually is a great loan officer. Instead of saying yes or no, he dares to say maybe and pushes the envelope. That is a type of a loan officer you want; who doesn’t see black or white but also sees the grey line in between.

Lastly, communications are the most important in any type of business. Before you even ask, he will inform you of what is going on and what to expect. I have been doing real estate for the past 8 years and have been through many loan officers. Refinancing is a difficult animal and I had no idea how much effort and dedication that was required. I don’t just give out reviews. Paul Hepner, with Pacific Mountain Capital LLC is your guy. If he says he can do it, trust him. He does have many cards in his pocket, and he will use it all to help any client of his. I would like to thank him for dealing with my temper, sticking with us and giving us the financial freedom, we desperately needed. Once my cancer is all healed and I am able to start my real estate again, I will bet you all my money that Paul Hepner will be my one and only loan officer.

Soonah White – WINCHESTER, Virginia
2022-07-05
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What an easy, amazing experience!! This team did not disappoint, communication was prompt and above and beyond! Paul was able to get me into a unconventional refinance, helping to put me into a much b…

Rebecca Pettigrew – BRIGHTON, Colorado
2022-06-23
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What an easy, amazing experience!! This team did not disappoint, communication was prompt and above and beyond! Paul was able to get me into a unconventional refinance, helping to put me into a much better financial position! I highly recommend PMC, I plan on taking all my mortgage needs to them in the future.

Rebecca Pettigrew – BRIGHTON, Colorado
2022-06-23
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Michelle is on top of everything!! Bill was awesome!! Great service overall!!

Rachel Monarrez – EL MIRAGE, Arizona
2022-06-22
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Michelle is on top of everything!! Bill was awesome!! Great service overall!!

Rachel Monarrez – EL MIRAGE, Arizona
2022-06-22
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Jeri was UNBELIEVABLY AWESOME. She made a nightmare situation into a dream come true when my current advisor was failing to follow through. Before we lost our dream home, Jeri stepped in and not only …

Claire Menjivar – LADERA RANCH, California
2022-06-20
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Jeri was UNBELIEVABLY AWESOME. She made a nightmare situation into a dream come true when my current advisor was failing to follow through. Before we lost our dream home, Jeri stepped in and not only had our mortgage approved in DAYS, but even moved our closing date sooner just so that it could relax knowing our dream home really was ours. Her team are speedy fast and know what they’re doing. An amazing team. I have nothing but positives to say. TRUST JERI.

Claire Menjivar – LADERA RANCH, California
2022-06-20
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Zack & Michelle are great/quick customer service, we ever had saves us financial situation, thank you!

Steve Lee – LYNNWOOD, Washington
2022-06-10
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Zack & Michelle are great/quick customer service, we ever had saves us financial situation, thank you!

Steve Lee – LYNNWOOD, Washington
2022-06-10
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Paul and Lynn were wonderful to work with for the second time within a year. It was necessary and ultimately a very smooth process. Very knowledgeable!

Robert Garzini – QUEEN CREEK, Arizona
2022-06-09
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Paul and Lynn were wonderful to work with for the second time within a year. It was necessary and ultimately a very smooth process. Very knowledgeable!

Robert Garzini – QUEEN CREEK, Arizona
2022-06-09
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Zach and Michelle’s was very helpful during this process! Zach was always there to answer any questions anytime, any day! Appreciate all the hard work he has provided!

Jordaniel Baynum – VANCOUVER, Washington
2022-06-06
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Zach and Michelle’s was very helpful during this process! Zach was always there to answer any questions anytime, any day! Appreciate all the hard work he has provided!

Jordaniel Baynum – VANCOUVER, Washington
2022-06-06
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This has been the most professional team I have ever worked with. Paul, Lynn and Michelle are all top notch. Thank you for being super stars and making this process easy.

Trampas Wright – SUFFOLK, Virginia
2022-05-19
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This has been the most professional team I have ever worked with. Paul, Lynn and Michelle are all top notch. Thank you for being super stars and making this process easy.

Trampas Wright – SUFFOLK, Virginia
2022-05-19
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It was an absolute pleasure working with Paul and the PMC team for our new home purchase. We developed a great bond that made us feel comfortable and confident along the way. We had all questions answ…

Hal Gillette – ALDIE, Virginia
2022-05-18
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It was an absolute pleasure working with Paul and the PMC team for our new home purchase. We developed a great bond that made us feel comfortable and confident along the way. We had all questions answered…the availability of the team was amazing! The time you took to explain every step and every option open to us made the difference for this and future purchases. The ability to provide information in various formats allowed us to have complete understanding of our loan. Expert advice and understanding of the VA process led to huge savings for us…can’t say thank you enough!

Hal Gillette – ALDIE, Virginia
2022-05-18
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Working with the team at Pacific Capitol was a fantastic experience. Paul explained every required action and it all happened just as he explained it. He made us feel very comfortable and was always…

Steven Koeneker – SAN PEDRO, California
2022-05-18
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Working with the team at Pacific Capitol was a fantastic experience. Paul explained every required action and it all happened just as he explained it. He made us feel very comfortable and was always available for questions. He listened to our needs and put together a package that more than solved our challenges. We had started the process with one of the large companies, but we were just a number. With the team at Pacific Capitol we felt like we were part of the team. Thanks so much for all of your support.

Steven Koeneker – SAN PEDRO, California
2022-05-18
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The process was smooth and seamless. Paul and Lynn were easy to reach anytime I had a question. The responsiveness and professionalism was amazing! They are definitely all about the customer experi…

Misty Kellerman – GILBERT, Arizona
2022-05-10
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The process was smooth and seamless. Paul and Lynn were easy to reach anytime I had a question. The responsiveness and professionalism was amazing! They are definitely all about the customer experience! There would be no hesitation to do business with them again!

Misty Kellerman – GILBERT, Arizona
2022-05-10
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Jeri was amazing! Made the process super easy start to finish and I would definitely recommend her to anyone. Made what we thought was not possible a definite reality! Thank God, thank you Pacific Mou…

Peter Cacossa – SANGER, California
2022-05-06
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Jeri was amazing! Made the process super easy start to finish and I would definitely recommend her to anyone. Made what we thought was not possible a definite reality! Thank God, thank you Pacific Mountain Capital and thank you very much Jeri Groves!

Peter Cacossa – SANGER, California
2022-05-06
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Pacific Mountain Capital,

From beginning to the very end, your TEAM was amazing to myself and husband. You made it seamless and comfortable every inch of the way.
I couldn’t thank you enough f…

Nichele Garcia – SAN BERNARDINO, California
2022-04-29
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Pacific Mountain Capital,

From beginning to the very end, your TEAM was amazing to myself and husband. You made it seamless and comfortable every inch of the way.
I couldn’t thank you enough for all your advice and honesty to get us through this new journey for ourselves and family.
We look forward to doing business again in the near future.

With love & much respect,

Mr. & Mrs. Garcia

Nichele Garcia – SAN BERNARDINO, California
2022-04-29
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This was a great experience. From the beginning I truly felt like they wanted to help me. There was no pressure or expectations. Lynn Hepner treated me like I was a part of her family and was by my si…

Edward Holley – TOANO, Virginia
2022-04-28
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This was a great experience. From the beginning I truly felt like they wanted to help me. There was no pressure or expectations. Lynn Hepner treated me like I was a part of her family and was by my side every step of the way. With Pacific Mountain Capital you not just a number or a pay check. You are a part of a family that wants to help you.

Edward Holley – TOANO, Virginia
2022-04-28
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Thank you Jeri and her team! The most important difference between working with Jeri and other mortgage companies is integrity. I considered several other mortgage companies and found them all (even m…

Jon Samaha – YUMA, Arizona
2022-04-26
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Thank you Jeri and her team! The most important difference between working with Jeri and other mortgage companies is integrity. I considered several other mortgage companies and found them all (even my current lender) to be unscrupulous in their dealings. It is difficult to be a layman and try to understand the refinance process, but add to that many lenders are trying to cheat you with switch and bait tactics and quick talk. Jeri was recommended to me by a friend and from the very beginning I felt she and her team were working to help me get the best deal. It all went very smoothly and I saved a ton of money! Thank you, thank you, Thank you!

Jon Samaha – YUMA, Arizona
2022-04-26
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With the housing market the frenzy it is, I knew that I needed Jeri Groves and her team processing the loan in order to close in the time that the sellers needed. They delivered! Top notch service …

Joseph Marble – GILBERT, Arizona
2022-04-25
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With the housing market the frenzy it is, I knew that I needed Jeri Groves and her team processing the loan in order to close in the time that the sellers needed. They delivered! Top notch service and professionalism that I have come to expect from them. Thank You Jeri and let your team of loan processors know that we appreciate all they have done for us.

Joseph Marble – GILBERT, Arizona
2022-04-25
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I can’t say enough of how Bill Cunnington and Michelle Heintz made this loan process so easy. Thank you both so much!!!!

Vince Saika

Vince Saika – PHOENIX, Arizona
2022-04-25
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I can’t say enough of how Bill Cunnington and Michelle Heintz made this loan process so easy. Thank you both so much!!!!

Vince Saika

Vince Saika – PHOENIX, Arizona
2022-04-25
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Lynn and Paul were great. I was a little apprehensive at first to work with someone that called unexpectedly, but throughout my cash-out refinance they worked hard, and they got me the interest rate p…

Dave Reeves – FLORENCE, Arizona
2022-04-23
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Lynn and Paul were great. I was a little apprehensive at first to work with someone that called unexpectedly, but throughout my cash-out refinance they worked hard, and they got me the interest rate promised. They were always available and answered every question or concern. I look forward to working with them in the future to obtain a lower interest rate, and I would recommend them to help any veteran with their mortgage needs.

Dave Reeves – FLORENCE, Arizona
2022-04-23