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Actual Client Reviews
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Our experience with Paul, Lynn, Ryan and Ron at Pacific Mountain Capital was knowlegable, timely and stressfree. They walk with you every step of the way through the process. They do all the foot work while you just provide information. They really do help make the process easier.
Paul and Lynn Hepner were so helpful and efficient. They took the time to explain everything and literally took us by the hand and walked us through every step. They made the loan process actually pleasurable… that was certainly a first !! I would highly recommend them. And will for sure keep their info for any future needs or to send their contact info to anyone that may be needed their service. They are top notch !!
Working with Lynn at Pacific Mountain Capital was great. She was very professional, friendly, and timely. Communication was awesome. Paul took the time to thoroughly explain all our options. Overall, it was about as stress free I think a mortgage refinance can be.
I had a great experience, the entire process was smooth and stress free a large part of that has to do with Mrs. Jeri Grove. She was amazing!!!
I have used Jeri Groves expertise twice now in refinancing my home over the years. She is extremely knowledgeable and always takes the time to explain all avenues of the process for your refinance. I have never felt rushed and she’s always available for any questions or concerns that I have no matter how big or how small. She is very organized … and I have complete confidence in her ability. Would I use her services again? Yes, I would and if you are looking for someone who cares, is knowledgeable and fair I would suggess you give her a call.
Lynn Hepner Licensed Loan Originator NMLS# 1894157, She was great. She made everything as easy as possible for me. She got me a better deal than I asked for. She was flexible with my timelines. Also, she was able to provide clear direction to me. There is a lot of stuff that has to happen for a lone to close and Lynn made it happen. I wish more people could see this review. She was great.
Lynn, you made my refinancing experience so easy and explained everything so thoroughly. I appreciated you always getting in touch with me and reminding me to check my email to see and sign certain documents. You were so easy to talk to and the process went very smoothly. I will surely keep you and your company in mind the next time I want to buy, sell or refinance again in the future. Thanks again and happy holidays to you and your husband and family! I got my money today!
You guys are the best mortgage brokers in AZ. Thanks for your excellent service and timely response to any bumps along the road.
Richard and Marjorie Kornburger
Paul was very informative through out the process, made sure the process proceeded timely and correctly. Provided information regarding the next step needed to complete the refinancing timely. His staff was also timely and helpful.
Lynn Hepner was fabulous to work with! Her attention to detail was much appreciated as well as her informative updates and making us feel like she always had our best interests in mind. She was honest with us throughout the process and never pressured us about any of the loan products she discussed with us. We will use this company again in the future!
Zach Salzman’s compassionate and informative personality made our lower rate refi experience quite tolerable in spite of unforeseen delays that caused a little anxiousness in changing over from one mortgage company to the next.
I had a great experience using Pacific Mountain for my refinance. Both Zach and Michelle were very helpful, honest and responsive with any questions or info that I needed during the approval process. I would highly recommend Pacific Mountain Capital to anyone looking for a mortgage lender.
Consistent care, timely communication, got it done when they said. Good rate, nice people. There were 4 people involved starting with sales, then being handed up to the next person and so forth, Lynn and Paul were straight shooters and the loan processor Ryan stayed on top.
Jeri Groves has helped me with 3 loans. This last one was complicated and could have gone awry. A huge thank you to Jeri and Michelle for their knowledge and experience in completing my Loan. Your help and communication skills are top notch and greatly appreciated
From the very beginning, Paul was completely honest and transparent on everything we went over. At one point, he assured me that if it wasn’t the right time to refinance, he would let me know. He was always prompt with his responses, whether it was through email, phone call, or text. He answered all my questions and he was relentless on getting the answers when it was not so clear. We hit a few bumps on the way, but that was out of his control. The different notary companies we tried to use were just not getting it right. Even when the notary companies blamed their mistakes on Paul, he remained professional and focused on the solution instead of playing the blame game. I believe Paul’s professionalism and conduct truly reflect the principles of what it is to be a great U.S. based company. I would absolutely recommend the services of Pacific Mountain Capital to my family and friends. One very, truly satisfied patron,
We worked together with Jeri Groves, who was very honest with us right from the beginning. She laid-out the numbers for us, and informed us that we would not be able to get everything we want, while other companies did not gave us that caveat. After already starting the process with another company, they al of a sudden reveled, what Jeri had already told us right from the beginning. We ended up doing business with Jeri, who actually ended up getting us a better deal than the other company we had already started with.
Jeri is such a lovely person and wonderful to work with. When helping my family refinance our mortgage, she was open and honest about the rates we could get and about the unknowns. She helped us secure a rate and APR that we wanted and with the removal of our PMI. She was very communicative and made sure to reassure or inform us of where we were in the process every step of the way. I will be sure to utilize her services in the future and refer her to my friends and family. Thanks so much Jeri!!!
Jerri Groves was great.Gave us the information we needed to make the right decision.Excellent customer service.We will refer our friends and family.