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Actual Client Reviews

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We have financed/refinanced many homes with Jeri Groves over the years and her customer service is impeccable and her integrity is unmatched. We proudly refer all of our friends and family to her wit…

Tina and roderick – PHOENIX, Arizona
2020-07-30
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We have financed/refinanced many homes with Jeri Groves over the years and her customer service is impeccable and her integrity is unmatched. We proudly refer all of our friends and family to her with exceptional results each and every time.

Tina and roderick – PHOENIX, Arizona
2020-07-30
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The process took a long time to complete. It seems that many different companies want different items prior to approval. Paul was very patient and explained a lot to me that I previously took for gran…

Richard – SAN BERNARDINO, California
2020-07-29
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The process took a long time to complete. It seems that many different companies want different items prior to approval. Paul was very patient and explained a lot to me that I previously took for granted.

Richard – SAN BERNARDINO, California
2020-07-29
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I have had the pleasure of working with Jeri on several mortgage transactions- both purchasing and refinancing. She is a machine! Not only will she get you the best rate, but she is on top of your lo…

Terri – PHOENIX, Arizona
2020-07-21
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I have had the pleasure of working with Jeri on several mortgage transactions- both purchasing and refinancing. She is a machine! Not only will she get you the best rate, but she is on top of your loan handling every detail personally. Even my escrow officer was complimentary on how on top of everything Jeri is. She’s always available when you need her and responds quickly with answers. The level of customer service Jeri provides is outstanding.

Terri – PHOENIX, Arizona
2020-07-21
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Bill and his team were very professional and helpful during refi process. Would highly recommend.

Cecil – PHOENIX, Arizona
2020-07-21
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Very professional and helpful during refi process. Would highly recommend.

Cecil – PHOENIX, Arizona
2020-07-21
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When I kept getting advertisement about interest rates being at an all-time low, I naturally contacted the only person I trust to be honest with me. Jeri quickly ran numbers and encouraged us to take…

Kim – SAN MARCOS, California
2020-07-17
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When I kept getting advertisement about interest rates being at an all-time low, I naturally contacted the only person I trust to be honest with me. Jeri quickly ran numbers and encouraged us to take advantage of the low rates. We are so happy we did !! This is my second refinance with Jeri, and like before the entire process was quick and easy. The notary was friendly, professional and conducted the signing in a very safe manner using the protocols we expect during these times. We will continue to recommend Jeri and her company…without hesitation !!

Kim – SAN MARCOS, California
2020-07-17
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Lynn and Paul at Pacific Mountain Capital, LLC are two of the most helpful people I have come across in years. The refinance process was made painless because of their efforts. Lynn was especially …

Jerry – VANCOUVER, Washington
2020-07-16
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Lynn and Paul at Pacific Mountain Capital, LLC are two of the most helpful people I have come across in years. The refinance process was made painless because of their efforts. Lynn was especially helpful in providing the guidance needed to navigate the refinance requirements. Lynn has proven to me that she is a great communicator, clear and concise. I don’t think I could have found a better resource. If you have a need to refinance then these are the folks to talk to.

Jerry – VANCOUVER, Washington
2020-07-16
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Lynn Hepner and her associates made our process so smooth and calming! We’ve refinanced many times before and those other companies made us feel as if we were subpar and they were rude and self-center…

Cherryl – TACOMA, Washington
2020-07-15
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Lynn Hepner and her associates made our process so smooth and calming! We’ve refinanced many times before and those other companies made us feel as if we were subpar and they were rude and self-centered. Lynn, Paul and the rest of their team are very professional and treated us like good friends. I felt like I was on a vacation! Thanks again to all of you and we WILL recommend you and WILL do all of our business with you!

Cherryl – TACOMA, Washington
2020-07-15
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Paul was great to work with – always on top of what he needed from us, promptly responding to questions and requests, and keeping us informed. Our refinance couldn’t have been smoother! I highly recom…

Peggy l – SONOMA, California
2020-07-13
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Paul was great to work with – always on top of what he needed from us, promptly responding to questions and requests, and keeping us informed. Our refinance couldn’t have been smoother! I highly recommend Paul and Lynn and the entire team.

Peggy l – SONOMA, California
2020-07-13
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It was a pleasure doing business with Paul and Lynn. They kept us updated on the process in a timely manner. Our loan opened and closed in a timely manner and I look forward to working with them in t…

Harold – CORONA, California
2020-07-01
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It was a pleasure doing business with Paul and Lynn. They kept us updated on the process in a timely manner. Our loan opened and closed in a timely manner and I look forward to working with them in the future,

Harold – CORONA, California
2020-07-01
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I can’t recommend Paul highly enough. When interest rates dropped so low, we knew we had to re-fi our mortgage. We ran into some issues because we had just taken out a 2nd loan due to a remodel, an…

Audra – VACAVILLE
2020-06-23
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I can’t recommend Paul highly enough. When interest rates dropped so low, we knew we had to re-fi our mortgage. We ran into some issues because we had just taken out a 2nd loan due to a remodel, and the company that owned the 2nd loan seemed to be doing everything in their power to throw monkey wrenches into our process. Paul worked tirelessly to get them on board, and then they sold the loan to another company that wasn’t any more helpful. It caused our loan process to drag out two months longer than it should have. Paul worked hard for us every step of the way and kept us informed as to what was going on. He fought for us, and in the end, he got us an even better loan with a better rate. We can’t recommend him enough and will definitely be a return customer. Thanks, Paul!

Audra – VACAVILLE
2020-06-23
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Jeri Groves handled my initial loan and my recent refi. She was incredibly responsive and answered all of my questions. She set my expectations and there was nothing unexpected with the numbers, so I apprecaited that…

Shannon – Phoenix, AZ
2020-06-08
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Jeri Groves handled my initial loan and my recent refi. She was incredibly responsive and answered all of my questions. She set my expectations and there was nothing unexpected with the numbers, so I apprecaited that! She assisted me with the paperwork the underwriters were requesting every step of the way. I would highly recommend Jeri and Pacific Mountain.

Shannon – Phoenix, AZ
2020-06-08
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The best way to describe this company is “Awesome”! Even durning COVID19 the process was very smooth. They were able to handle all of the hickups along the way, making my life much easier. I have refied before and this was…

Mary – Puyallup, WA
2020-06-01
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The best way to describe this company is “Awesome”! Even durning COVID19 the process was very smooth. They were able to handle all of the hickups along the way, making my life much easier. I have refied before and this was by far the best experience. Thay call you and email you and keep you up to date on everything. Now I’m locked in to the lowest rate I’ve ever seen in my life! Thank you Paul and team at Pacific Mountain Capital!!!!!

Mary – Puyallup, WA
2020-06-01
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I cannot begin to express how professional and on the ball the team at Pacific Mountain have been for us. The collective knowledge within their team is invaluable, and their…

Deborah – Antelope, CA
2020-05-20
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I cannot begin to express how professional and on the ball the team at Pacific Mountain have been for us. The collective knowledge within their team is invaluable, and their integrity, work ethic, and sense of urgency should be the benchmark for all companies like theirs to follow. Jeri is the best among their best. Our success in getting things done exactly as we needed is a testament to her commitment to excellence, and shows how very much she works for the client above all else. She is honest, knowledgeable, and she really truly cares about what is best for her clients. We are repeat customers, and will never have anyone else handle the business of mortgage for us but her and Pacific Mountain. We have recommended her to family and friends, and she worked as diligently and as tirelessly for all of them as she did for us. Thank you Jeri and Pacific Mountain. We are with you for life!

Deborah – Antelope, CA
2020-05-20
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We recently closed on a VA Re-fi with Lynn Hepner. This process went much smother than we ever could have imagined it would. Even though we were dealing with all of the difficulties of Covid 19, inc…

Debbie W. – Tahuya, WA
2020-04-17
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We recently closed on a VA Re-fi with Lynn Hepner. This process went much smother than we ever could have imagined it would. Even though we were dealing with all of the difficulties of Covid 19, including less people at work, and stay-at-home orders, etc. Lynn kept in touch and answered our phone and email messages quicker than anyone else ever has. We got a lower rate than we thought possible on a 30-year fixed mortgage and the process was exceptionally fast. Customer service was amazing. Thank you Lynn (and Paul) for the best experience EVER!

Debbie W. – Tahuya, WA
2020-04-17
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I recently refinanced my VA mortgage. Bill Cunnington shepherded me through the entire process. He did a great job, was quick to answer my concerns, and kept me in the loop on the whole process. I tru…

Michael S. – Mesa, AZ
2020-04-03
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I recently refinanced my VA mortgage. Bill Cunnington shepherded me through the entire process. He did a great job, was quick to answer my concerns, and kept me in the loop on the whole process. I truly appreciate all the time and effort he put into completing the refi.

Michael S. – Mesa, AZ
2020-04-03
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I recently refinanced with Pacific Mountain Capital and have been delighted with their service. Paul was very knowledgeable in dealing with my loan application. He was with us every step of the way fr…

Chris H. – Suffolk, VA
2020-03-29
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I recently refinanced with Pacific Mountain Capital and have been delighted with their service. Paul was very knowledgeable in dealing with my loan application. He was with us every step of the way from application, through closing and the first payment. He knows the mortgage landscape, understands the latest products and is very professional and courteous in his dealings with you. He was able to discuss the pros and cons of different lending institutions and found the best one that would work for me and my family. He answered all of my questions and was very quick to respond to emails and phone calls. I highly recommend their quality service.

Chris H. – Suffolk, VA
2020-03-29
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This is our second time working with Paul, and I couldn’t have asked for a better experience. Paul looked out for our best interest with constant communication. He walked us through the process with …

Jodi H. – Mesa, AZ
2020-03-11
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This is our second time working with Paul, and I couldn’t have asked for a better experience. Paul looked out for our best interest with constant communication. He walked us through the process with no games and straight up honesty. I would without hesitation recommend Paul for all your mortgage needs. Thank you Paul.

Jodi H. – Mesa, AZ
2020-03-11
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I was very pleased with the way Paul handed our loan. There were a few kinks, but Paul, and his business took complete care of all of them. I would highly recommend them. They stick to there word…

Walter H. – Redding, CA
2020-03-06
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I was very pleased with the way Paul handed our loan. There were a few kinks, but Paul, and his business took complete care of all of them. I would highly recommend them. They stick to there word. We are very pleased. Thank you for all your hard work.

Walter H. – Redding, CA
2020-03-06
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Hey Paul! Just few lines to thank you for the wonderful and timely job you did in obtaining and closing our loan. Great APR and other terms. We greatly appreciate your hard work and would work with y…

Jerry S. – Lancaster, CA
2020-02-22
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Hey Paul! Just few lines to thank you for the wonderful and timely job you did in obtaining and closing our loan. Great APR and other terms. We greatly appreciate your hard work and would work with you again in the future because it is hard to find people in your business who keep their promises and let you know what’s going on every step of the way. Keep up the good work! Thank you. Jerry and Lois S.

Jerry S. – Lancaster, CA
2020-02-22
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Jeri Groves, Bill Cunnington, Pacific Mountain Capital, LLC – Absolutely Outstanding! Delighted to provide my highest possible recommendation. Flat out the best mortgage experience we have had. Jeri G…

William B. – Sterling, VA
2020-02-11
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Jeri Groves, Bill Cunnington, Pacific Mountain Capital, LLC – Absolutely Outstanding! Delighted to provide my highest possible recommendation. Flat out the best mortgage experience we have had. Jeri Groves is wonderful. Completed in record time (for us) with a winning very low rate (2.750% on a 30 year fixed).

William B. – Sterling, VA
2020-02-11