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Actual Client Reviews
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When I kept getting advertisement about interest rates being at an all-time low, I naturally contacted the only person I trust to be honest with me. Jeri quickly ran numbers and encouraged us to take advantage of the low rates. We are so happy we did !! This is my second refinance with Jeri, and like before the entire process was quick and easy. The notary was friendly, professional and conducted the signing in a very safe manner using the protocols we expect during these times. We will continue to recommend Jeri and her company…without hesitation !!
Lynn and Paul at Pacific Mountain Capital, LLC are two of the most helpful people I have come across in years. The refinance process was made painless because of their efforts. Lynn was especially helpful in providing the guidance needed to navigate the refinance requirements. Lynn has proven to me that she is a great communicator, clear and concise. I don’t think I could have found a better resource. If you have a need to refinance then these are the folks to talk to.
Lynn Hepner and her associates made our process so smooth and calming! We’ve refinanced many times before and those other companies made us feel as if we were subpar and they were rude and self-centered. Lynn, Paul and the rest of their team are very professional and treated us like good friends. I felt like I was on a vacation! Thanks again to all of you and we WILL recommend you and WILL do all of our business with you!
Paul was great to work with – always on top of what he needed from us, promptly responding to questions and requests, and keeping us informed. Our refinance couldn’t have been smoother! I highly recommend Paul and Lynn and the entire team.
It was a pleasure doing business with Paul and Lynn. They kept us updated on the process in a timely manner. Our loan opened and closed in a timely manner and I look forward to working with them in the future,
I can’t recommend Paul highly enough. When interest rates dropped so low, we knew we had to re-fi our mortgage. We ran into some issues because we had just taken out a 2nd loan due to a remodel, and the company that owned the 2nd loan seemed to be doing everything in their power to throw monkey wrenches into our process. Paul worked tirelessly to get them on board, and then they sold the loan to another company that wasn’t any more helpful. It caused our loan process to drag out two months longer than it should have. Paul worked hard for us every step of the way and kept us informed as to what was going on. He fought for us, and in the end, he got us an even better loan with a better rate. We can’t recommend him enough and will definitely be a return customer. Thanks, Paul!
Jeri Groves handled my initial loan and my recent refi. She was incredibly responsive and answered all of my questions. She set my expectations and there was nothing unexpected with the numbers, so I apprecaited that! She assisted me with the paperwork the underwriters were requesting every step of the way. I would highly recommend Jeri and Pacific Mountain.
The best way to describe this company is “Awesome”! Even durning COVID19 the process was very smooth. They were able to handle all of the hickups along the way, making my life much easier. I have refied before and this was by far the best experience. Thay call you and email you and keep you up to date on everything. Now I’m locked in to the lowest rate I’ve ever seen in my life! Thank you Paul and team at Pacific Mountain Capital!!!!!
I cannot begin to express how professional and on the ball the team at Pacific Mountain have been for us. The collective knowledge within their team is invaluable, and their integrity, work ethic, and sense of urgency should be the benchmark for all companies like theirs to follow. Jeri is the best among their best. Our success in getting things done exactly as we needed is a testament to her commitment to excellence, and shows how very much she works for the client above all else. She is honest, knowledgeable, and she really truly cares about what is best for her clients. We are repeat customers, and will never have anyone else handle the business of mortgage for us but her and Pacific Mountain. We have recommended her to family and friends, and she worked as diligently and as tirelessly for all of them as she did for us. Thank you Jeri and Pacific Mountain. We are with you for life!
We recently closed on a VA Re-fi with Lynn Hepner. This process went much smother than we ever could have imagined it would. Even though we were dealing with all of the difficulties of Covid 19, including less people at work, and stay-at-home orders, etc. Lynn kept in touch and answered our phone and email messages quicker than anyone else ever has. We got a lower rate than we thought possible on a 30-year fixed mortgage and the process was exceptionally fast. Customer service was amazing. Thank you Lynn (and Paul) for the best experience EVER!
I recently refinanced my VA mortgage. Bill Cunnington shepherded me through the entire process. He did a great job, was quick to answer my concerns, and kept me in the loop on the whole process. I truly appreciate all the time and effort he put into completing the refi.
I recently refinanced with Pacific Mountain Capital and have been delighted with their service. Paul was very knowledgeable in dealing with my loan application. He was with us every step of the way from application, through closing and the first payment. He knows the mortgage landscape, understands the latest products and is very professional and courteous in his dealings with you. He was able to discuss the pros and cons of different lending institutions and found the best one that would work for me and my family. He answered all of my questions and was very quick to respond to emails and phone calls. I highly recommend their quality service.
This is our second time working with Paul, and I couldn’t have asked for a better experience. Paul looked out for our best interest with constant communication. He walked us through the process with no games and straight up honesty. I would without hesitation recommend Paul for all your mortgage needs. Thank you Paul.
I was very pleased with the way Paul handed our loan. There were a few kinks, but Paul, and his business took complete care of all of them. I would highly recommend them. They stick to there word. We are very pleased. Thank you for all your hard work.
Hey Paul! Just few lines to thank you for the wonderful and timely job you did in obtaining and closing our loan. Great APR and other terms. We greatly appreciate your hard work and would work with you again in the future because it is hard to find people in your business who keep their promises and let you know what’s going on every step of the way. Keep up the good work! Thank you. Jerry and Lois S.
Jeri Groves, Bill Cunnington, Pacific Mountain Capital, LLC – Absolutely Outstanding! Delighted to provide my highest possible recommendation. Flat out the best mortgage experience we have had. Jeri Groves is wonderful. Completed in record time (for us) with a winning very low rate (2.750% on a 30 year fixed).
Bill helped us refinance our home. Bill made it a smooth and easy process for us. Bill was extremely professional, knowledgeable, and friendly. Always answered our phone calls and questions. Highly recommend this company and Bill.
Hello dear Paul and Lynn. I must say that NEVER in the past I have been so much satisfied and content with the results of refinancing my home. Lynn, from the beginning you showed me your willingness and patience to answer my questions with regards to my opportunities on refinancing my home. You kindly kept in contact with me every time I received a new request for e-documents detailing the necessity of the same. You have always been there showing your dedication and professionalism. Paul, you took the time to explain to me, in detail, every significant monetary charge up to the final closing papers. I have in the past refinance my two homes several times, but no body, that I could recall, has given so much time and clarity to my concerns and questions regarding the refinancing of my home. I am very much satisfied with the outcome, and thank you both for such great job. God bless you both, always.
I was moving along with my refinance with a lender that I thought got me a really good rate, until i recieved a much better offer from Pacific Mountain. At first i was skeptical with the rate they were offering me because i have been bombarded with calls from other lenders that didnt pull through with what Pacific Mountain offered me. But i decided to give them a try and boy, was i ever so glad i did!! Not only did Paul give me the best rate but Paul and his team were very helpful by explaining the process and a day before closing went over the documents line by line and made it easy to understand!! If you have a lender already and have a rate by all means give Pacific Mountain a call!! There was no pressuring and were very up front with everything!! I wish I would have known about Pacific Mountain when I refinanced my home awhile back!! But believe me, Pacific Mountain is my to go lenders and will refer them to anyone that asks!! Thanks again Pacific Mountain!! You saved me alot of money!!! Hope rates will go down some more so we can do it again!!!
Worked with Bill in getting my Mortgage Rate down. All my paperwork was handled quickly and professionally. My closing was completed in record time. Would highly recommend Bill to my friends and family.