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To the PMC Team – My family and I would like to share with everyone our complete appreciation for the phenomenal service Ms. Jeri Groves provided during the refinancing of our home…. two refinances within 10-months. I can’t imagine any possible better customer service than what Jeri provided. She earned my trust and full appreciation and I recommend to anyone looking to finance their home to first seek-out Ms. Jeri Groves. 18-months ago, several financial organizations were competing to secure my business to refinance our home. Every firm claimed to offer the best possible interest rate and lowest closing costs, and that it would be a waste of my time to seek-out other lending companies. As I was preparing to commit to one particular company, I had the good fortune of meeting Jeri, and within 24-hours she provided me an estimate identifying how PMC could save me $35k over the life of the loan. Her offer included a better interest rate with no expectation to buy-down points and had the lowest closing costs of any of the competition. In terms of customer service, Jeri was fully committed to designing the best possible offer. While I was on Christmas vacation with family and Jeri was traveling cross country, we continued to communicate. In February 2019 I closed on a great loan. In October, I was eligible for a Streamline Refinance (VA Interest Rate Reduction Refinance Loan a.k.a. IRRRL) at a lower rate. Once more, several lending agencies competed for my business… but again, Jeri presented a far better loan, lowing my interest rate by a full 1% and offering the lowest closing cost. The IRRRL enabled me to lower my monthly mortgage by $335… a savings of $4,020 per year and $120,600 over the life of the loan. Jeri earned our business as well as our future business. My wife and I are grateful for the wonderful loan service she provided. We think very highly of Jeri, her integrity, communication skills, patience, and commitment to help. She enabled us to exceed our financial objectives brought about by refinancing our home. Jeri’s involvement had a major impact during a time of heightened family stress brought on by financial concerns. I can’t imagine any possible better customer service than what Jeri provided. She earned my trust and full appreciation and I’ve recommend to my friends who are looking to finance their home to first seek-out Ms. Jeri Groves and Pacific Mountain Capital. Thank you Jeri and thank you PMC, Mike & Angie Harris US Army

Mr. Cunnington, We want to share our appreciation for services and support rendered by your staff and specifically Paul Hepner. It is our impression that Paul is unique professional in your industry! Paul was a dream come true, he obtained the best rate and saved us from making a ver big mistake. I will start from the beginning of our relationship: We were about to finalized a refinance transaction with USAA when one of your staff called and spoke to my wife stating that your organization was able to share the many options available to us at a very reasonable cost and low interest rate. AFTER Speaking to PAUL we IMMEDIATELY cancelled the USSA transaction saving us thousands of dollars and much higher interest rate. Paul never lost sight of our objectives and time frame, he commanded the transaction in a graceful manner. When he required our assistance he was clear on his instructions allowing us to fully understand our responsibilities. What was a difficult and frustrating experience with USAA was a delight working with Paul and your other staff! Finally, company Image is a critical goal for all company executives, you should be very proud of your staff for they are a true delight to work with. We will continue to share our successful experience with our community of friends and wish you and your staff continued success.

I have to say I have done a few re-fis and Paul definitely made the process easily and fluid. Even when there were small issues, he would jump in to save the day. He was really good at keeping us (my wife and I) informed of the progress and where we were in the process. If I ever need to do a re-fi he will be the first person I call.

Paul and his team are awesome. It was our first purchase where we went through a brokerage-style process for the lending, but it was an excellent experience. Paul took the time to really get to know us and our situation, got us an AMAZING rate (and money back at closing!) and really went above and beyond to get us to close. While there were some setbacks with a back-to-back VA close and a shift in the kind of underwriting because of a low appraisal (neither of which are Pacific Mountain’s fault, of course), they were excellent advocates for us. Paul is knowledgeable, straightforward, no-nonsense, and helpful. We’d go with Pacific Mountain again in a heartbeat.

Thanks for making everything so nice and easy and keeping me updated on everything as it folded out! Especially thank you for being so open and honest on everything! With so many scams out there, it’s hard to know who you’re dealing with glad to know there’s someone who is still honest and the real deal I will highly recommend you to everyone! Take care.

27 mins Just finished our refi and couldn’t be happier with Paul Hepner and the professionals at Pacific Mountain Capital. We feel well informed, well treated and completely satisfied with the way they handled everything. We highly recommend them and the way they do business. Thank You Mike Truscott Laura Newhouse

Thank you for giving us such a great deal. We were constantly bombarded by our current lender Home Point and other lenders, but you were the one that delivered. Home Point wasn’t happy in losing the loan and tried to get us to stay with them. But their business wasn’t up to the task so we moved forward. They said they would match, then sent docs reflecting 3.8% instead. A much higher rate than you gave us. Integrity and honesty wins every time!

We are so happy with Pacific Mountain Capital, Bill and his entire staff. They were able to streamline my VA loan and save us $280 a month. They made the process very easy, inexpensive and always were available to answer questions. We can’t say enough good things about them. Thank you.

This is the 2nd VA loan I did with Bill. He helped me a ton with my first loan and then when rates dropped he streamlined my rate much lower. Made the entire process very easy. I hope rates drop again so he can save me more!

It was a pleasure working with Jeri on our refinance. She was extremely responsive and kept us informed at every step of the process. I have never worked with anyone who works as hard as she does, responding to my questions and concerns after hours and on weekends !! My husband and I will definitely recommend her to anyone that is need of the services her office provides….without hesitation !!

I have to say that Paul and his entire company have been the best Mortgage people I have ever dealt with. He was kind and loving and very honest. It is hard today to find people and companies with the heart and compassion this company has in its people. I would recommend your company and Paul to anyone who is looking to refinance or purchase a new home. Love your company

I loved working with Paul. He was very knowledgeable walked me through the entire process to help me feel at ease throughout the entire refi. I highly recommend working with Paul, he went above and beyond to get me the best rate possible!

Paul Hepner, our PMC agent, was so wonderful! His patience with me as I learned how to convert all my records to PDF’s kept me going when I wanted to throw in the towel! This refi will change our lives for the better in many ways. We could not be happier with our experience with PMC. Thank you!

Paul Hepner was the greatest. Paul helped us refinance 6 months ago. We were able to payoff our debts and 6 months later we were able to refinance to a lower interest rate. Thanks so much Paul!

Paul was absolutely the BEST. We were first time home buyers and he explained the entire process in a way we could understand. He made the whole process as simple as possible and Dress Free. Paul, you are awesome! Thank you for helping us with our dream!

I have only good things to say about my experience with Pacific Mountain Capital LLC, specifically Mike Berg, my AZPMC loan officer. Truth be told, I didn’t expect PMC to be able to help me because I had only purchased my new home only a few short months prior. Mike encouraged me to give him a chance and he came through BIG TIME. I was unexpectedly surprised to hear that he could definitely lower my interest rate and save me money on my monthly mortgage payments. My monthly payments were reduced by over $200 per month after only making three payments on my original mortgage! The process was simple and free of exhaustive and stressful paperwork. I highly recommend Mike Berg and AZPMC, for any home loans, whether your purchasing, refinancing, or borrowing against your mortgage.

This is the 3rd home I have purchased through Jeri. It doesn’t matter who my friends recommend to me, she always beats their rates. Jeri sends me text alerts, emails, and stays on top of everything. She explains the “why ” behind certain things which I like. On my 2nd home, I asked another lender what my rate would be if I locked it in. He took 2 days to respond and said it would be between (x and y). I text Jeri, within 10 minutes she responded with an exact number of what my rate would be. I am 100% sold on Jeri, where she goes, I will go. Her service, rates, and knowledge has always been above 5 stars!

My current bank tried to refinance my home, promised me a “great deal” that they couldn’t close on. Bill got my loan done with ease and no issues. Even after the bank said the VA wouldn’t do my loan. So happy we closed our loan with Bill and his company. Would recommend to any veteran, especially if you get a “too good to be true” offer from someone else.

We closed our VA loan with Bill and he saved us $1,300 a month. We could not be happier that he contacted us and saved us so much money. We would recommend him to anyone.

Bill got me a great loan with a low rate even with some credit issues, got me money back to pay bills and make life a little easier. Thanks again.